All systems are operational

About This Site

This is Advanced IT Services (AIT) status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with any of our services, don't hesitate to get in touch with us via our helpdesk at support.aitn.co.uk and we'll get back to you as soon as we can.

Past Incidents

Thursday 22nd April 2021

No incidents reported

Wednesday 21st April 2021

No incidents reported

Tuesday 20th April 2021

No incidents reported

Monday 19th April 2021

Core Internet Core Internet & Web Filtering - Performance Issues

User Impact: Users experiencing slow response times when using our internet and web filtering services

More info: Opening web pages and surfing the internet can result in slow response times and in some cases cause internet applications to crash or become unusable.

  • Current status: Looking through the service logs and support cases we have determined that the issue was due to a large number (10,000+) machines requesting updates after being off during the Easter break. Internet usage levels have now returned to normal and users should now longer be experiencing issues. We are continuing to monitor the situation.

    Start time: Monday, April 19, 2021, 8:30 AM (7:30 AM UTC)

    Next update by: Monday, April 19, 2021, 16:00 AM (15:00 AM UTC)

  • Current status: We’re analysing service logs and reviewing details provided in support cases to determine the next steps to isolate the problem.

    Start time: Monday, April 19, 2021, 8:30 AM (7:30 AM UTC)

    Next update by: Monday, April 19, 2021, 12:00 AM (11:00 AM UTC)

  • Sunday 18th April 2021

    No incidents reported

    Saturday 17th April 2021

    No incidents reported

    Friday 16th April 2021

    No incidents reported